With over twenty-five years experience in management and consulting, Nancy has worked with organizations in the banking, insurance, travel and service industries, both in the profit and not -for-profit sectors.   Nancy is known for taking a common-sense approach to improving individual and organizational performance, focusing on results as well as process.  

Nancy has extensive experience working with contact centers, from being instrumental in setting up new contact centers for several companies, to assisting companies in increasing revenues in call centers in the travel industry.

Nancy has worked with clients such as AAA, Expedia.com, the American Red Cross, and the Society for Human Resource Management. Recently she was a keynote speaker at HR Summits in Latin America for Conocimiento y Direccion. Nancy especially enjoys the work she does with teams and individuals to help them achieve their potential.  She has done that through her skills in process management, strategic planning, organizational development, change management, training and development and executive team building and coaching.